Dedicated account manager
A single point of contact who knows your business inside-out.
ITJM2 provides flat-rate, just-in-time IT support for companies that prefer a thoughtful, proactive approach. One dedicated team. One simple bill. Zero downtime drama.
All systems healthy
Avg. response < 30 min
24/7
Unlimited support
<30m
Avg. response time
3
OS supported
1
Flat monthly rate
Dedicated IT support
Whether you've been managing IT on your own or you're dissatisfied with your current provider, ITJM2 becomes your dedicated IT department.
We partner with businesses to provide a single point of contact for all their technology needs, becoming your dedicated, expert IT department.
It doesn't matter whether your team runs on Windows, macOS or Linux — we're the right partner for the job. From day one you get a named account manager, documented systems, and predictable monthly billing.
How does it work?
By partnering with ITJM2 you'll work with technology experts who truly understand your business.
We take a proactive approach to managing your IT systems and devices on your behalf. You'll have a dedicated account manager who deeply understands your needs and your team.
They'll regularly visit your office to ensure everything is running smoothly, and to provide on-site support and training as needed — because not every problem fits inside a chat window.
Hi, I'm Alex.
Your dedicated account manager.
You
Our laptops are crawling — can you help?
Alex · 27s
On it. I'll remote in now and we'll have you running by lunch.
What's included?
Unlimited 24/7 support that covers all your computers, smartphones and tablets — including antivirus protection, documentation management and backup management.
A single point of contact who knows your business inside-out.
Proactive 24/7 monitoring, antivirus protection and ongoing maintenance.
A strategic technology roadmap aligned with your business goals.
Documentation, tickets and backup management at your fingertips.
The process
We assess your current IT setup, discuss your requirements and expectations, and determine whether it needs improvements or repairs.
We collaborate with you to resolve any issues identified during discovery. Then we install our remote monitoring software and ensure everything is running smoothly.
Once the setup phase is complete, we're ready to get started. Your team gets unlimited support and we get to work keeping your business moving.
We are here for you
Healthcare
Fintech
Creative
Retail
Education
SaaS
Even if you're tech-savvy, you may not be up-to-date with the latest advancements in enterprise technology. That's where ITJM2 comes in. We've done the research, so you don't have to.
Our clients are innovative companies with cutting-edge ideas — giving us firsthand experience in what works best for very different organizations.
Ready when you are
Tell us about your stack and we'll send back a tailored proposal — usually within one business day.
Contact us
Share a few details and we'll be in touch shortly.